Custodial Training

The biggest unit in FP&M is Custodial Services of Physical Plant Department.  There are over 400 custodians.  In order to provide proper training and stay compliant with OSHA regulations, we created a page specifically for custodial staff.

 

image of raising a flag        image of custodian locking the door

 

All new Physical Plant Custodial Services employees must go through one week of training.  New employee training takes place at the Veterinary Medicine Building (free parking available in LOT 62 after 4:30 p.m.).  Be sure to report to the Vet Med Bldg by 5:00 p.m. on the first day of employment. 

Day 1 (Monday): Personnel Orientation

TIME: 5:00 - 7:00 p.m.
LOCATION: Veterinary Medicine Building
AGENDA: Review new employee packet, complete necessary forms, and review work rules.
PRESENTER: Ron Pond

Rest of the day:

  • 2nd shift custodians will be met by their supervisors at 7:15 p.m. and work with their crew until 1:30 a.m.
  • 3rd shift custodians will be met by their supervisors at 10:30 p.m. and work with their crew until 1:30 a.m.

Day 2 (Tuesday): Safety Orientation for Custodial Staff

TIME: 5:00 - 7:00 p.m. (Part 1) + 15-minute break + 7:15 - 9:00 p.m. (Part 2)
LOCATION: Veterinary Medicine Building
AGENDA: Review safety topics relevant to custodial job duties. » Watch online videos
PRESENTER: Ron Pnd

Day 3 (Wednesday): Benefits Orientation

TIME: 5:00 - 7:00 p.m.
LOCATION: Veterinary Medicine Building
AGENDA: Review benefits packet including insurance application forms.
PRESENTER: Payroll & Benefits Specialist from FP&M Human Resources

Day 4 (Thursday): Custodial Training (classroom)

TIME: 5:00 - 7:00 p.m.
LOCATION: Veterinary Medicine Building
AGENDA: Review cleaning procedures for Physical Plant Custodial Services.
PRESENTER: Becky Guelig

Day 5 (Friday): Regular Work Day

  • 2nd shift custodians should report to their own crew at scheduled time (5:00 or 6:00 p.m. depending on crews).
  • 3rd shift custodians should report to Vet Med Bldg at 5:00 p.m. and will work there until 1:30 a.m.  They should report to their own crew on Sunday at 10:30 p.m.

NOTE: When a holiday falls on Monday, see revised schedule below.

Tuesday: Personnel Orientation from 5:00 - 7:00 p.m.
Wednesday: Benefits Orientation from 5:00 - 7:00 p.m.
Thursday: Safety Orientation (Part 1 + 2) from 5:00 - 9:00 p.m.
Friday: Custodial Training (classroom) from 5:00 - 7:00 p.m.

Anyone who is new to Facilities Planning & Management should attend the FP&M New Employee Orientation within the first six months.  Orientation sessions are held quarterly in February, May, August and again in November.

TIME: 11:00 p.m. - 1:00 a.m.
LOCATION: Veterinary Medicine Building
AGENDA:

  1. FP&M Mission, Vision and Guiding Principles
  2. Campus Map Activity
  3. Respect in the Workpalce
  4. Benefits of Knowing Work Rules & Employment Policies
  • Equal Employment Opportunity
  • Consensual Relationship
  • Sexual Harassment
  • Violence in the Workpalce

WHO IS IT FOR?
Anyone who works in Custodial Services of the Physical Plant Department.

WHAT'S IT ABOUT?

  • After watching Custodial Training videos in classroom training, each crew supervisor or lead custodian will go over hands-on training with employees referencing 10 Custodial Training Manuals in print versions. 
  • Supervisors will use the checklists and Matrix to track employee's training record.
  • Each module will be translated into Spanish, Hmong, Tibetan and Chinese in the future.  All modules are available through Learn@UW, login with your NetID to access.
  • New to Learn@UW and want to know how to access it?  Click » HOW TO access Learn@UW

NEED LANGUAGE SUPPORT?

  • All 2nd shift crew supervisors will group up employees who need language support from Cultural Linguistics Services for hands-on training sessions. 
  • Gather group of 5 employees within own crew or neighboring crews to get the best use of CLS resources. 
  • E-mail Carmen Romero to request language support services for hands-on training.

WHAT ABOUT HANDS-ON TRAINING FOR NEW HIRES?

  • All new incoming employees will go through custodial training (classroom) during the first week of their employment.
  • For hands-on training in English, lead custodian or crew supervisor will coach new employees.  
  • For hands-on training in Spanish, Hmong or Tibetan, coordinate with other crews to group up employees needing same languages before requesting and scheduling services from CLS.   
  • We may not always have a group of 5 new hires that all speak the same language.
  • E-mail Carmen Romero to request language support services for hands-on training

WHO IS IT FOR?
Anyone who works in Custodial Services of the Physical Plant Department.

WHAT'S IT ABOUT?

  • Participants will attend sessions in different language groups and watch 9 Custodial Training Manual videos.
  • After the video sessions, each supervisor will go over hands-on training with employees. 

Each video module will be translated into Spanish, Hmong, Tibetan and Chinese in the future.  All modules are available through Learn@UW, login with your NetID to access videos.

New to Learn@UW and want to know how to access it?  Click » HOW TO access Learn@UW

  1. Waste Removal
  2. Restroom Cleaning including Restocking Dispensers  
  3. Lab Cleaning
  4. General Area Cleaning including Spot Washing and Hand Dusting
  5. Locker Room & Shower Cleaning 
  6. Dust/Wet Mopping 
  7. Vacuum Cleaning 
  8. Chalkboard Cleaning 
  9. Classroom Cleaning 

2009-2010:

  • A student intern from UW School of Business worked closely with Custodial Services and FP&M Training to update and upgrade the Custodial Training Manuals.  Now there are 9 modules of videos and 10 modules of print versions.
  • Focus of this project included revising text, photographing tasks/equipment, drafting and laying out the custodial manuals, reviewing and finalizing manuals with custodial managers.
  • In addition to the print version, the student intern also created PowerPoint presentations with voice-over scripts, and recorded voice-over using a special software.  Manuals will be translated into Spanish, Hmong Tibetan and Chinese in the future.

2012:

  • The Training Committee was formed.  In addition to adding revisions, members also created manuals specifically for Green Cleaning procedures.  All revisions and recommendations will be reviewed and approved by the Custodial Management Team.
  • Finalized Custodial Training Manuals will be distributed to all crew supervisors to be placed in primary custodial closets.
  • The Committee also created checklists and Matrix to track employee's training record.  Checklists will be filed in the employee's folder.
  • Six sessions are scheduled to take place in May of 2012.  All 2nd shift employees will watch 9 Custodial Training videos.  These sessions will be presented in English, Spanish, Hmong and Tibetan.  3rd shift will follow a similar process in the future.
  • After video sessions, each supervisor will go over hands-on training along with the checklists with each custodian during summer of 2012.

Workplace English Language Learning (ELL) classes are taught in the workplace during work time. The goal of Workplace English instruction is to support the listening, speaking, reading and writing skills improvement of employees so they may perform with greater success on the job and feel more confident and comfortable in their work and daily lives.  These skills foster effective communication between employees and supervisors.

ELL instructional services are provided by Brenda Ferreira and Jennifer Sell, ELL Training Officers with Cultural Linguistic Services in the Office of Human Resource Development. Areas of instruction include speaking, listening, reading, writing, grammar and pronunciation.

Workplace English courses are customized to meet the needs and interests of individual department managers and employees. When possible, ELL Training Officers conduct job task analyses to determine the specific language needed to succeed in a given job. This can include job shadowing, vocabulary inventories and collection of photos and written materials used on the job (manuals, job descriptions, safety notices, and memos).

The six general categories for English language training include:

  • Social Interactions
  • Workplace Interactionsimage student studying
  • Talking about Work
  • Workplace Safety
  • Human Resources Topics
  • Workplace Culture Topics

Person writing with a pencilWHO PARTICIPATES?

The ELL classes are designed for FP&M Physical Plant custodial employees who have limited English proficiency and who have passed probation. These one-hour ELL classes are held twice per week on Tuesdays and Thursdays. The number of participants ranges from 20-25 per class. 

The '2-employees-per-crew-per-class' Rule: Physical Plant custodians clean over 200 campus buildings everyday.  In order to balance ELL classes and daily custodial operations, no more than two employees are gone from each crew simultaneously. 

Employees in English Proficient (EP) positions are not eligible to attend these classes during work time.

Cultural Linguistic Services also offers other learning opportunities open to all employees of UW-Madison. Available services include the Employee Learning Center, a drop-in learning lab where employees can work on individual learning goals:

  • Reading Writing Skills21 North Park Street - Welcome Center building
  • Computer Skills
  • Citizenship Exam Preparation
  • Basic Math Skills
  • GED/HSED (High School Diploma) Support
  • English Listening Comprehension, Pronunciation and Conversation Skills
  • Workplace and Research Vocabulary

HOURS & LOCATION:

  • Tuesdays 7:00 - 9:00 AM 
  • Wednesdays 3:00 - 5:00 PM
  • 21 North Park Street (Room 7045 - Take the elevator to the 7th floor)

CONTACT:

  • Blanca García (Spanish & English) 608-265-0838
  • S. Anabel Rodríguez (Spanish & English) 608-263-4180
  • Jzong Thao (Hmong & English) 608-265-2217
  • Brenda Ferreira (English) 608-265-2056
  • Jennifer Sell (English) 608-265-6651
  • Yangbum Gyal (Tibetan & English) 608-890-2545

Every summer, employees of Physical Plant Custodial Services go through safety refresher training provided by Environment, Health & Safety Department - Occupational Health staff.  This mandatory training will be offered on 9 different dates at night and 2 different dates during the day to ensure staff coverage while allowing staff to attend this training. 

image of flu shot syringes        image of fire extinguisher training

 

Custodial Annual Safety Training for 2nd & 3rd Shift Custodians

TIME: 11:00 p.m. - 12:00 a.m.
LOCATION: Veterinary Medicine Building (Room 2350)
AGENDA: Ergonomics for Custodians  + Ladder Safety
PRESENTER: Karl Stelzer

  • 6/11/12 (M): 3rd shift English-speaking employees + Crews 224 & 226, including lead custodians and supervisors
  • 6/13/12 (W): 2nd shift English-speaking employees, including lead custodians and supervisors
  • 6/18/12 (M): 3rd shift Spanish-speaking employees 
  • 6/20/12 (W): 2nd shift Spanish-speaking employees 
  • 6/25/12 (W): Hmong-speaking employees
  • 6/27/12 (M): Tibetan-speaking employees
  • 7/13/12 (W): Make-up session in all languages

FOR YOUR INFORMATION:

  • Language support is only available in Spanish, Hmong and Tibetan.  For employees who speak languages other than Spanish, Hmong or Tibetan, ask them to attend the English sessions.
  • Starting in 2012, custodians do NOT need to go through bloodborne pathogens refresher training.  This is because custodians do not handle blood or blood spill cleaning.
  • All lead custodians and supervisors are still required for bloodborne pathogens refresher training.  » Click the 'BBP Refresher' tab.

Custodial Annual Safety Training for 1st Shift Custodians

TIME: 1:30 - 2:30 p.m.
LOCATION: 21 North Park Street (Room 5045)
AGENDA: Ergonomics for Custodians + Ladder Safety 
PRESENTER: Karl Stelzer

  • 7/19/12 (R): Day shift custodial staff (English) + Custodial staff (Spanish)
  • 7/25/12 (W): Day shift custodial staff (English) + Custodial staff (Tibetan)

FOR YOUR INFORMATION:

  • Language support is only available in Spanish, Hmong and Tibetan.  For employees who speak languages other than Spanish, Hmong or Tibetan, ask them to attend the English sessions.
  • Starting in 2012, custodians do NOT need to go through bloodborne pathogens refresher training.  This is because custodians do not handle blood or blood spill cleaning.
  • All lead custodians and supervisors are still required for bloodborne pathogens refresher training.  » Click the 'BBP Refresher' tab.

Custodial Bloodborne Pathogens Refresher Training 

TIME: Any convenient time between 6/18/12 - 6/30/2012 
LOCATION: At a workplace computer
AGENDA: Bloodborne Pathogens Refresher  + Spill cleaning

  1. Click Learn@UW, login with your NetID.
  2. Take the quiz if you want to test out. 
  3. If you get 80% of answers correctly, your refresher requirement is complete.
  4. If you did not get 80% of answers correctly, watch the bloodborne pathogens and spill cleaning presentations.
  5. Then take the quiz.
  6. You will be notified if you do not complete this requirement by 6/30/2012.

TROUBLESHOOTING:

  • If you have not activated your NetID, please have your Wiscard ready and follow instructions on Activate my NetID.
  • If you do not remember or are unable to access your NetID, please have your Wiscard ready and follow insturctions on Modify my NetID.
  • New to Learn@UW?  Read more about HOW TO access Learn@UW or contact Shoko Miyagi (262-8419).